juragan FAQ

We at juragan do not charge any fees when you deposit or withdraw. The amount you send is the amount that reaches your account (minus any fees charged by your payment provider, which are their responsibility, not ours).

Some payment methods may charge fees directly—for example, if you use a bank transfer via BCA, e-wallet, mobile banking, or local payment, your bank may deduct a transfer fee. These fees come from your payment provider, not from juragan. Check your bank's fee schedule before initiating a transfer. Payment apps such as online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet typically do not charge transfer fees, but confirm with the app before sending.

Your withdrawal is subject to a standard review period to verify your identity and comply with regulations. Once approved, your funds are transferred to your nominated payment method.

Yes. We accept deposits and withdrawals from mobile banking, local payment, online payment, and e-wallet bank accounts. You can link your bank account to your juragan account during account setup or through your Account Settings.

For deposits, we provide you with a virtual account number associated with your juragan account. Transfer the amount you wish to deposit to this virtual account from your nominated bank. The funds arrive within a standard timeframe and are credited automatically to your juragan balance.

For withdrawals, provide your bank account details during the withdrawal request. We verify that the account name matches your KYC information before processing. Once approved, your funds are transferred directly to your bank account within a standard review period.

Live-dealer tables are games hosted by real dealers in a studio. You join a live video feed and play against a live person or alongside other players. Examples include blackjack, roulette, baccarat, and Dragon Tiger. Each hand is dealt or each spin is conducted in real time by the dealer. Live-dealer games are available 24/7 on our platform.

Slots are automated games that spin reels and generate random outcomes. Examples include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. You stake an amount and spin; the outcome is determined instantly by our random number generator. Slots do not involve a dealer or other players.

Both game types are available on juragan via our Android app, iOS browser access, and desktop. Choose based on your preference: live-dealer games for real-time interaction, slots for quick independent play.

Free bets and free spins are bonus funds or spins credited to your account by juragan as part of promotional offers. Free bets can be used to place predictions on football markets, live-dealer games, or other betting options. Free spins can be used on selected slot games without deducting your cash balance.

Free bets and free spins appear in a separate section of your account labeled Bonus Balance or Promotions. You can view your available bonuses through your Account Settings under Rewards. Bonuses are subject to terms: they may expire after a certain period, require you to wager the bonus a set number of times before you can withdraw, or apply only to specific games.

Read the terms of each promotional offer carefully before using bonus funds. If you have questions about a specific bonus, contact our support team.

You can request deletion of your account and personal data at any time through your Account Settings. Select Help, then Contact Support, and specify "Data deletion request" in your message.

We will respond within a standard timeframe and verify your identity before proceeding. Once approved, we will delete your personal data (name, email, phone, address, ID documents) from our active systems. However, we retain anonymised or aggregated data that cannot identify you for platform analytics, and we may retain records required by law (e.g., transaction history for financial compliance) for a standard retention period.

If you have an outstanding balance in your account, we will process a withdrawal to your nominated payment method before deleting your data. If your account has been flagged for investigation or dispute, we may not approve deletion until the matter is resolved.

We offer customer support through multiple channels:

• Live chat: Available through your juragan app or website. Select Help from your Account Settings, then start a chat session with an agent.
• Email: Contact support through your Account Settings by selecting Contact Support and sending a message.
• In-app help: Browse our help guides and FAQs directly within your account.

Live chat is the fastest way to reach us for urgent issues. Email support typically responds within a standard timeframe. Specify your issue clearly and include your account username or email so we can assist you quickly. For account-specific issues (login problems, transaction disputes), have your account details ready.