juragan Privacy Policy

This page describes what we collect when you use juragan and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to advertisers or marketing agencies.

When you download our Android APK, log in via iOS browser, or access juragan on desktop, you share certain data with us—your email, phone, name, ID documents, payment method, and betting history. We encrypt this data and store it securely on our servers. This policy explains exactly what we collect, why, and how long we keep it.

Your privacy is important to us. You have the right to request a copy of your data, update it, or request deletion subject to legal retention requirements. Contact our support team to exercise these rights.

What data we collect on juragan

We collect several categories of data from you:

• Account information: email address, phone number, full name, date of birth, residential address.
• Identity verification: government ID number, ID photographs, selfie with ID (for KYC).
• Payment information: the payment method you nominate (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), your bank's virtual account number for deposits.
• Betting history: every prediction you place, the market, stake, odds, outcome, and timestamp.
• Transaction records: all deposits, withdrawals, and balance changes.
• Device and usage data: your device type (Android, iOS, desktop), IP address, browser type, pages visited, and time spent on each section.

We do not directly collect your bank account number, credit card details, or payment app passwords. When you deposit via mobile banking or local payment, you authenticate in that provider's app, and they send us only a confirmation that funds were received. Your financial credentials stay between you and your payment provider.

How we use your data on juragan

We use the data we collect for these purposes:

• Account verification: We verify your identity through KYC to confirm you are the account holder and meet legal requirements for our services.
• Payment processing: We use your nominated payment method to process deposits and withdrawals. We confirm your fund transfers match your account verification.
• Fraud prevention: We analyse your betting patterns, account activity, and withdrawal requests to detect unusual behaviour and prevent fraud, money laundering, or terms violation.
• Regulatory compliance: We maintain records of your account, deposits, withdrawals, and betting history to comply with local laws and regulations in jurisdictions where we operate, including those in Jakarta, Surabaya, Bandung, and Medan.
• Customer support: We access your account data when you contact our support team so we can diagnose technical issues, review disputes, or assist with password resets.
• Platform improvement: We analyse anonymised usage data—which markets are popular, where users experience lag—to improve our platform performance.

Third-party processors and data sharing

We work with trusted partners to operate juragan securely. We share your data with:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment receive minimal data—your account identifier and transaction amount—to process your deposits and withdrawals.
• ID verification providers: We may use third-party services to verify your government ID and detect fraud. These services receive your ID number and ID photographs only.
• Cloud infrastructure providers: We store encrypted data on secure servers. Our server operators have access to your encrypted data but not your unencrypted credentials.
• Regulatory authorities: If local law requires, we provide your account data, betting history, and transaction records to government agencies, law enforcement, or financial regulators.

All third-party processors sign data protection agreements committing them to the same confidentiality and security standards we apply. We do not permit them to use your data for their own purposes.

How long we keep your data

We retain your personal data as long as your juragan account is active. Once you close your account, we keep your data for a standard retention period (typically 3–7 years) to comply with financial regulations and to resolve any disputes.

Your betting history and transaction records are kept for at least 5 years to support fraud investigations and regulatory audits. Your KYC documents (ID photographs, verification records) are retained for the standard period.

You can request deletion of your account and associated data at any time through your Account Settings. Subject to legal retention requirements, we will delete your data within a standard timeframe. However, we will retain anonymised or aggregated data that cannot identify you for platform analytics.

We encrypt your data, limit access to trusted staff, and never sell your personal information. Your privacy is a core commitment of juragan.

Cookies and tracking on juragan

We use cookies and similar tracking technologies to recognise you when you log in, remember your preferences (e.g. dark mode), and understand how users interact with juragan. We place cookies in your browser when you access our website or mobile app.

Our cookies do not contain personal data—they hold session tokens and user preferences. We use analytics cookies (from Google Analytics or similar services) to count page views, measure user behaviour, and identify technical issues. These analytics are anonymised—we do not link them to your name or ID.

You can disable cookies in your browser settings. However, disabling cookies may prevent some juragan features from working correctly (e.g. you may need to re-enter your login each session). Advertising partners may also place cookies on your device; we do not control these, but you can disable them through your privacy settings or opt-out services.

Your privacy rights on juragan

We give you control over your personal data. You have the right to:

• Request access: Ask us to send you a copy of all data we hold about you (name, email, ID, betting history, transactions).
• Update information: Correct inaccurate data in your juragan account through your Account Settings.
• Request deletion: Ask us to delete your account and associated personal data, subject to legal retention requirements.
• Opt out of analytics: Disable cookies and analytics tracking in your browser.
• Data portability: Request that we export your data in a format you can transfer to another service.

To exercise any of these rights, contact our support team via live chat or email (available through your Account Settings). We will respond within a standard timeframe and may request additional verification to confirm your identity.

How we protect your data

We implement industry-standard security practices to protect your data on juragan. We use TLS encryption for data in transit (when you log in or upload documents) and AES encryption for data at rest (on our servers). Only authorised staff can access your unencrypted personal data, and all staff sign confidentiality agreements.

We regularly audit our security practices and conduct penetration testing to identify vulnerabilities. If we discover a breach affecting your data, we will notify you via email and provide guidance on protective steps you can take.

However, no security system is perfect. While we work hard to protect your data, we cannot guarantee absolute security. You are responsible for keeping your juragan password confidential and your device secure.

International data transfers

Our servers may be located outside your jurisdiction—for example, in regions supporting our global infrastructure. When you use juragan, your personal data may be transferred internationally for processing, storage, and backup.

We ensure that any international transfer complies with applicable privacy laws. We use standard contractual clauses and data processing agreements to ensure your data receives the same protection overseas as it does in your home country.

If you have concerns about international data transfers, contact our support team for details on our data residency policies.

Contact us about privacy

If you have questions about our privacy practices, want to request access to your data, or have concerns about how we handle your information, contact our privacy team through your Account Settings. Select Help, then Contact Support, and mention "Privacy concern" in your message.

We will respond to privacy enquiries within a standard timeframe. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your jurisdiction's data protection authority.

Our privacy policy may be updated from time to time as our practices evolve or local regulations change. We will post updates here and notify you of material changes via email or account notification.